Refund & Cancellation Policy

Effective September 17, 2026

Audits and deposits

Any paid audit, strategy session, reservation payment, or deposit is refundable only until work begins or the scheduled service is delivered, unless a written offer states otherwise.

Setup and implementation

Setup, onboarding, creative development, campaign preparation, software configuration, automation, integration, and implementation fees become nonrefundable when work begins because resources are committed immediately.

Monthly managed services

Recurring services may be canceled according to the notice period in the signed agreement or order form. Cancellation prevents future renewals after the effective termination date but does not ordinarily create a prorated refund for a month already started.

Advertising spend and third-party charges

Advertising spend, telephone, email, text, AI, software, domain, payment-processing, and other third-party charges are nonrefundable by Renovate Reach. Amounts already committed to a platform or vendor cannot be recovered from us.

Performance

Fees are for professional time, implementation, management, and agreed deliverables—not guaranteed leads, appointments, sales, revenue, or profit. Dissatisfaction with campaign performance alone does not create a refund right.

Requests

Email hello@renovatereach.io with the company name, purchaser, service, transaction date, and reason for the request. The signed agreement controls if it contains different cancellation or refund terms.